Privacy & retention
Keep what the work requires.
Nothing more.
Rotuk LLC is responsible for the information used to review and deliver Rotuk Outdoor services. Public online lead collection and customer accounts are not enabled in this launch.
Core controls
- Full card or bank credentials are never stored by Rotuk.
- Gate and access codes receive the shortest practical retention.
- Deletion pauses for a legal hold, insurance claim, tax requirement, chargeback, or unresolved dispute.
- Service-address and route checks are performed only when a customer requests review.
Retention schedule
signed contracts service orders invoices tax records7 years
customer account after last transaction7 years
payment processor tokensUntil account deletion or replacement
full card or bank credentialsNever stored by Rotuk
job photos and completion evidence2 years
customer support messages3 years
damage claim and incident records7 years after closure
gate and access codesDelete within 30 days after plan termination
raw crew location events90 days
security and application logs12 months
marketing consent records6 years
unsubscribe suppression recordsRetain while needed to honor opt-out
deleted account backup expirationWithin 90 days
Your request
To request access, correction, or deletion, use the privacy request instructions. Identity verification may be required before records are released or changed.