Privacy for today’s service,
and tomorrow’s tools.

Information collected today

Information may come directly from a customer or authorized representative during phone conversations, quote preparation, service delivery, billing, or support.

• Contact details and the service property address
• Quote, scope, schedule, service, invoice, and tax records
• Property conditions, access instructions, and gate or access codes when needed
• Job photos, completion evidence, support messages, incidents, disputes, and damage claims
• Exemption records and other information required to administer an approved service

Digital intake

These are live on this website today, and what they collect is handled under this policy:

• Quote request forms, including the property address, contact details, and the answers given about access and scope
• Customer account activity and security logs, for customers sent an access link
• Online orders: what was ordered and for which property, the terms and documents shown, the typed signature, and the time, network address and browser of the approval, kept as the record of the agreement; and online plan cancellations, kept the same way
• Text-message and photo-use permissions given on the quote form, recorded with the request
• Website usage events: the pages viewed and the actions taken on this website, used to run and improve it

These are not available on this website. If any launches, this policy is updated before collection begins:

• Online checkout or a payment flow
• Photograph upload

• Marketing consent records
• Optional location-related service data used for routing or completion evidence

Rotuk never stores full card or bank credentials. Where a payment provider is used, only its token references are held.

Why information is used

Rotuk uses information to review service areas and properties, prepare and administer quotes, schedule and complete approved work, communicate about service, handle billing and taxes, protect customers and the business, resolve support or damage matters, maintain required records, and comply with law.

Service providers and disclosures

Information may be provided to service providers acting for Rotuk when needed to host or secure systems, process approved billing, support operations, or deliver contracted services. It may also be disclosed when required by law, to protect rights or safety, during a business transaction, or to manage a claim, chargeback, dispute, or legal process. Rotuk does not store full card or bank credentials.

Retention schedule

Records are kept according to the schedule below. Deletion stops when a legal hold, insurance claim, tax requirement, chargeback, or unresolved dispute requires preservation.

signed contracts service orders invoices tax records

7 years

customer account after last transaction

7 years

payment processor tokens

Until account deletion or replacement

full card or bank credentials

Never stored by Rotuk

job photos and completion evidence

2 years

customer support messages

3 years

damage claim and incident records

7 years after closure

gate and access codes

Delete within 30 days after plan termination

raw crew location events

90 days

security and application logs

12 months

marketing consent records

6 years

unsubscribe suppression records

Retain while needed to honor opt-out

deleted account backup expiration

Within 90 days

Security

Rotuk uses administrative and technical safeguards appropriate to the information and service. No system can be guaranteed completely secure, so sensitive payment credentials, private documents, and access codes should be shared only through a confirmed channel when they are actually required.

Privacy requests and identity verification

You may request access, correction, or deletion of information, subject to applicable law and required retention. Rotuk may verify identity and authority before releasing or changing records. Follow the privacy request instructions or call 763-733-9111.

Children’s privacy

The website and services are intended for property owners, tenants, property managers, and other authorized representatives, not children. Rotuk does not knowingly use this website to collect personal information from children.

Policy changes

This policy may change as services, laws, or digital tools change. The effective and last-updated dates above identify the published version. Material new collection practices will be described before they are enabled.

Contact

This policy is provided by Rotuk LLC d/b/a Rotuk Outdoor. Call 763-733-9111 for privacy-request routing.